Return policy

CONCERNS THE EUROPEAN STORE

Returns accepted within 30days (exchange or refund)

You have received your items but the size or the shape doesn't fit ? No worries, we accept returns for exchange or refund up to 30 days after you received your parcel.
To be able to return your items, they musn't have been worn, washed or damaged and must be returned with the original packaging.


 

RETURN PROCESS

To return your item, you should first request a return through the RMA form you can find on [ MY ACCOUNT ].
Once your return for exchange or refund is accepted, you can send you items to the following address:

Service Retour MACKEENE chez MPS
32 av de l'Océanie
Parc d'activités de Courtaboeuf - Paris Saclay
91140 Villejust
FRANCE


 

LOGISTIC PARTNER

Every order is prepared and dispatched beside Paris by our partner MPS Logsys, specialized in ecommerce.
In case you have any question regarding your order, send an email to :tracking@mps-fr.com or call us : 0811 09 17 20 or +33 811 09 17 20